Privacy Policy

Last Updated: 16 May 2025

1. Introduction

Benneman Ltd ("we," "us," or "our") is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website (www.benneman.co.uk), purchase Frame Interval Timing (FIT) devices, or engage our calibration/support services.

We are registered in England and Wales, company number 13125651. Contact us at info@benneman.co.uk or 020 7183 2475.

2. Data We Collect

We collect the following personal data:

Contact Information: Name, email, phone number, and billing/shipping address when you place orders, request quotes, or contact us.

Payment Data: Invoice details and payment status. We do not store bank account information.

Website Data: IP address, browser type, and pages visited, collected via cookies and analytics tools (with your consent where required).

Correspondence: Emails, support tickets, or other communications you send us.

3. How We Use Your Data

We use your data to:

Process and fulfil orders for made-to-order FIT devices and calibration/support services.

Manage invoices and payments.

Respond to enquiries and provide customer support.

Improve our website and services through analytics (e.g., Google Analytics).

Comply with legal obligations (e.g., tax records, HMRC audits).

Send marketing communications (with your consent, where required).

4. Legal Basis for Processing

We process your data based on:

Contract: To fulfil orders or provide services.

Legal Obligation: To comply with tax, accounting, or data protection laws.

Legitimate Interests: To improve our services, prevent fraud, or respond to enquiries.

Consent: For cookies, analytics, or marketing emails (you can withdraw consent at any time).

5. Data Sharing

We share your data only when necessary:

Service Providers: With trusted partners for payment processing, shipping, or IT services, bound by data protection agreements.

Legal Requirements: With HMRC, law enforcement, or regulators if required by law.

Business Transfers: In the event of a merger or acquisition, with safeguards for your data.

We do not sell your data to third parties.

6. International Transfers

For international orders, data may be transferred outside the UK (e.g., to EU or global clients). We ensure compliance with UK GDPR through Standard Contractual Clauses or adequacy agreements.

7. Data Retention

Order Data: Retained for 7 years to comply with HMRC tax requirements.

Correspondence: Stored for 3 years unless required for legal purposes.

Analytics Data: Retained for 2 years, then anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

Access, correct, or delete your personal data.

Restrict or object to processing.

Data portability.

Withdraw consent (e.g., for marketing).

Complain to the Information Commissioner’s Office (ICO).

To exercise these rights, contact us at info@benneman.co.uk

9. Cookies and Tracking

We use cookies for website functionality, analytics, and marketing (with consent). You can manage preferences via our cookie banner. See our Cookie Policy for details.

10. Security

We use industry-standard measures (e.g., encryption, secure servers) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this policy, with changes posted here and a revised "Last Updated" date. Continued use of the website constitutes acceptance of updates.

12. Contact Us

For questions or to exercise your rights, contact us at:

Email: info@benneman.co.uk

Phone: +44 (0)20 7183 2475